Return&Exchange

WYRDFORGING Global Return & Exchange Policy

We want you to be absolutely sure about your setup. We offer an extended 30-day voluntary return and exchange window, starting from the day your item is delivered.

(Note for EU Customers: This commercial return policy applies in addition to your 14-day statutory right of withdrawal and does not limit your legal rights).

1. Eligibility for Returns & Exchanges

To be eligible for a full refund or a free exchange, the item must meet the following criteria:

  • Condition: The chair must be in the same "like-new" condition that you received it, with no signs of wear, tear, or damage caused by improper assembly or disassembly.

  • Packaging: It must be disassembled and securely repacked in its original packaging.

  • Pro Tip: Please keep the original box for at least 30 days! Finding a replacement box large enough for a gaming chair is extremely difficult and expensive for customers.

2. Shipping Costs & "One Free Exchange" Limit

  • Contiguous US, Germany & France: We cover the return shipping costs for defective products or if you simply change your mind within the 30-day window.

  • Fair Use Limit: To ensure every gamer gets the perfect setup while maintaining our high-quality standards, we offer one (1) free return or exchange per order. Any subsequent exchange or return requests for the same order will incur actual shipping and handling fees.

3. How to Initiate a Return or Exchange

  1. Contact Us: Email our support team at service@wyrdforging.com with your Order Number and the reason for your return or exchange.

  2. Receive Your Label: We will provide you with a prepaid return shipping label and safety instructions for disassembly.

  3. Pack It: Carefully disassemble the chair and repack it securely in the original box to prevent transit damage.

  4. Ship It: Depending on your location, we will either schedule a carrier pickup for you or provide instructions for a local drop-off.

4. Refunds & Restocking Fees

Once our local warehouse receives and inspects your returned item (usually within 2-3 business days of receipt), we will notify you of your refund approval.

  • If approved, a full refund will be automatically issued to your original payment method. Please remember it can take several business days for your bank or credit card company to process and post the refund.

  • Note: If the returned item is missing parts, damaged due to improper packing/disassembly, or not in its original packaging, WYRDFORGING reserves the right to deduct a restocking fee from your refund to cover the diminished value of the product.