Warranty Policy

WYRDFORGING 5-Year Limited Warranty Policy

1. The WYRDFORGING Promise At WYRDFORGING, we build gaming furniture to withstand the toughest battles. We stand behind the quality of our craftsmanship with a 5-Year Extended Warranty for customers in Germany and France.

IMPORTANT LEGAL NOTE: This voluntary manufacturer’s warranty applies in addition to, and does not affect, your statutory rights towards the seller. If your product is defective upon delivery, you are entitled to statutory claims (repair, replacement, or refund) for 2 years, free of charge, regardless of this warranty policy.

2. Warranty Period The warranty period begins on the date of delivery.

· 5-Year Coverage: Metal steel frame, aluminum wheelbase, tilt mechanism, and gas lift class 4.

· 2-Year Coverage: Armrest tops, casters (wheels), upholstery (stitching, fabric, PU leather), and memory foam pillows.

3. What is Covered? We warrant that the structural and mechanical parts of the chair will be free from defects in material and workmanship for 5 years.

· Failure of the steel frame (cracks or breakage).

· Failure of the gas lift (sinking or inability to adjust height).

· Failure of the tilt/recline mechanism.

4. What is NOT Covered (Exclusions)? This warranty does not cover damage caused by:

· Normal Wear and Tear: This includes the natural softening of foam, flattening of seat cushions over time, or peeling/abrasion of the leather/fabric caused by sweat, friction, or cleaning chemicals.

· Misuse or Abuse: Exceeding the weight limit (as stated on the product page), standing on the chair, or exposure to extreme heat/humidity.

· Modifications: Any alterations made to the chair that were not approved by WYRDFORGING.

· Aesthetic Damage: Scratches, dents, or cosmetic changes that occur after delivery.

5. How to Make a Claim To initiate a warranty claim, please contact our support team at wyrdforging-customer-service@outlook.com. You must provide:

1. Your Order Number.

2. A clear photo or video showing the defect.

3. A photo of the serial number (usually located under the seat).

6. Warranty Remedy (Repair or Replace) At our discretion, WYRDFORGING will:

1. Send Replacement Parts: We will ship the necessary spare parts (e.g., a new gas lift or wheelbase) and instructions for installation free of charge. This is the primary remedy.

2. Replace the Product: If the defect cannot be repaired with parts, we may replace the entire unit.

7. Warrantor Information 

· Company Name: HONG KONG YUHOYI TECHNOLOGY LLC

· Address: Room A, 12th Floor, Zhejiang Industrial Building, 300 Lockhart Road, Wan Chai, Hong Kong.

· Contact: wyrdforging-customer-service@outlook.com